What Information ba11 Collects and Why
When you register, we collect your name, email address, date of birth, and contact details to verify eligibility and maintain your account. When you transact through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier — not your full wallet PIN or
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password. We also collect device and session data: IP address, browser type, and pages visited. This helps us detect unusual login attempts and keep your account secure. If you contact support, the conversation is logged against your account for continuity. We do not sell your personal
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data to third parties. Data shared with payment processors like bKash and Nagad is limited to what those processors need to complete your transaction. Retention periods vary by data type: transaction records are kept for the period required under applicable financial regulations, while session logs are
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cleared on a rolling basis. You can request a copy of the data we hold on you, or ask us to correct inaccurate details, by writing to our support team. Availability of our services and the scope of data processing depends on your local law and
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the eligible regions in which we operate.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.